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Keep the Joint Running: A Manifesto for 21st Century Information Technology

By Bob Lewis

Foreword by Computerworld's Frank Hayes (Columnist, "Frankly Speaking")

Keep the Joint Running: A Manifesto for 21st Century Information Technology (the KJR Manifesto) is a radical redefinition of how IT organizations should operate internally and integrate into the enterprise, disguised as 13 highly practical suggestions for working CIOs.

Radical? The KJR Manifesto challenges the industry's most sacred cows, replacing them with 13 concepts whose principal virtue is that they work:

  1. There are no best practices, only practices that fit best.
  2. To optimize the whole you must sub-optimize the parts.
  3. Bad metrics are worse than no metrics.
  4. Relationships precede process.
  5. Relationships outlive transactions.
  6. Don't confuse documentation with reality.
  7. Before you can be strategic you have to be competent.
  8. Big solutions that work start as small solutions that work.
  9. Customers are external. Internal customers aren't.
  10. Don't run IT as a business, run it in a business like way.
  11. There are no IT projects.
  12. Digest with intestines, think with brain.
  13. Every employee is irreplaceable.
Every chapter includes: A convincing account of why the conventional wisdom is wrong; a clear account of what works better; and a roadmap for turning concept into improved organizational performance.

And, every chapter is written in Bob Lewis's distinctive, entertaining, conversational style. Even the chapter on metrics should keep you awake!

The ideas sound deceptively simple. Nothing about them seems dramatically different. And yet, for those CIOs who put them together, a lot of challenging situations will fall into place.



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